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LadyNeko
Level 11
3 months ago
#Cam Extension
Stop deleting my cam site settings!
I hate that every few weeks my cam site settings disappear. This is bullshit. I have my stream set up everything is working but no your stupid browser extension has to screw up and cost me money. You all need to start paying me for every time your software screws me out of not getting paid, then maybe this would stop occurring. I am sick and tired of this happening and you all have no solution or fix just "sorry for the inconvenience" like no you are not! if you were sorry that you cost me a day's wages you would fix the issue and yet it keeps happening.
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3 months ago
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LadyNeko
replied to Daryl.Rose:
3 months ago
I have tried contacting support about this support never helps, I have been having this issue for over 3 months now.
I have Win11 with Chrome extension. All my sites will randomly disappear, on a day when I am trying to stream, and a day or two later, when I am not streaming, they are back.
As I said the only thing support says is "sorry for the inconvenience", do nothing to fix it, a day or two later its working again, and I blink and my issue is back, again and again. This is the 6th time it has happened to me in the last 3 months. Support knows about this issue and has not done anything about it.
If support really was sorry they would fix this issue that keeps happening. As a matter of fact there was an update to the extension over 3 months ago and ever since I updated the extension I have been having this issue.
I think I am being very kind and respectful asking to be paid as a form of compensation for all of my lost time so that support can take as long as they need to fix this problem. 🥰
It might take a few years for support to figure out what keeps causing this to happen to me? This is fine as long as I get paid for every time I try to work and can not, because the issue has not been fixed yet. 😊
I have Win11 with Chrome extension. All my sites will randomly disappear, on a day when I am trying to stream, and a day or two later, when I am not streaming, they are back.
As I said the only thing support says is "sorry for the inconvenience", do nothing to fix it, a day or two later its working again, and I blink and my issue is back, again and again. This is the 6th time it has happened to me in the last 3 months. Support knows about this issue and has not done anything about it.
If support really was sorry they would fix this issue that keeps happening. As a matter of fact there was an update to the extension over 3 months ago and ever since I updated the extension I have been having this issue.
I think I am being very kind and respectful asking to be paid as a form of compensation for all of my lost time so that support can take as long as they need to fix this problem. 🥰
It might take a few years for support to figure out what keeps causing this to happen to me? This is fine as long as I get paid for every time I try to work and can not, because the issue has not been fixed yet. 😊
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Daryl.Rose
Moderator replied to LadyNeko:
3 months ago
Hi and thanks for all the info
I’ll escalate this to Admin for you, however as a Mod I can’t promise anything on the fixes
If I get any direct replies back then I’ll update you if there is any news x
I’ll escalate this to Admin for you, however as a Mod I can’t promise anything on the fixes
If I get any direct replies back then I’ll update you if there is any news x
3 months ago
I've had the same issues. My settings dashboard shows 10+ "default settings" that I have never saved, alongside the single batch of settings that ARE what I want in the drop-down menu, and then one day it will just forget that I ever saved any settings AT ALL, I have to re-add both sites I use and reset all my tip levels. Support asked me to uninstall the extension (not the problem, the problem is the lovense extension dashboard) and log out/log back in. I couldnt log out without getting an error, but then also wasn't logged in still/couldnt re-log in, for several days. I gave up trying to get the extension and OBS issues resolved with them when the response was essentially "have you tried turning it off and then back on again?"
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LadyNeko
replied to Evanharlowe:
3 months ago
Thank you for your reply. I am not glad that this issue is happening at all, but I am glad I am not the only one.
Also yes my point exactly, I know how to do the basic "turn it off and back on " fixes. I try all of these many times before contacting support. Like if it was such a simple fix I would not be contacting support for help 😂
Not to mention when you reach out to support you get a bot saying try these to fix your problem while you wait for us to get to you. What are the fixes the bot tells us? the fixes support tells us to do that does not help. 🙄
Also yes my point exactly, I know how to do the basic "turn it off and back on " fixes. I try all of these many times before contacting support. Like if it was such a simple fix I would not be contacting support for help 😂
Not to mention when you reach out to support you get a bot saying try these to fix your problem while you wait for us to get to you. What are the fixes the bot tells us? the fixes support tells us to do that does not help. 🙄
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Harleyrayne
replied to Evanharlowe:
3 months ago
Me too
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Lorum
Moderator replied to LadyNeko:
3 months ago
Do you have your browser set up to delete data / clear caches when you close it? If so, change the settings to keep the data and see what happens. The other thing to try is to run the browser as Administrator. You can right click on the executable and select "Run As..." and make it the Administrator user.
Also is this StreamMaster or another browser with the plugin?
Also is this StreamMaster or another browser with the plugin?
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LadyNeko
replied to Lorum:
3 months ago
No I do not have the browser set up to delete data.
It is the Lovense Cam extension that is removing things. I even click the cloud backup and restore to a previous date, this is what use to work, and it no longer works. It still has no settings for any sites that I have saved multiple times before. I have restarted the browser and run is as admin. However when the problem comes from the Lovense Cam Extension there is nothing that I can do. the problem is with the extension it self and it needs to be fixed so that I can use it.
This issue has been reported and known about for 3 months, and has not been fixed yet.
I have now lost over a weeks wages, please have admin reach out to me so that I can submit a receipt and receive compensation for my lose.
This is the Chrome browser plugin.
StreamMaster does not work.
No it doesn't work, I have given it a try way to many times.
The problem is with the Lovense Cam Extension, not with me, not with my browser, not with the fact that I do not use SM, it is with the browser extension and needs to be fixed.
It seems like support is happy that the extension is failing so that they can FORCE people to use the other program.
It is the Lovense Cam extension that is removing things. I even click the cloud backup and restore to a previous date, this is what use to work, and it no longer works. It still has no settings for any sites that I have saved multiple times before. I have restarted the browser and run is as admin. However when the problem comes from the Lovense Cam Extension there is nothing that I can do. the problem is with the extension it self and it needs to be fixed so that I can use it.
This issue has been reported and known about for 3 months, and has not been fixed yet.
I have now lost over a weeks wages, please have admin reach out to me so that I can submit a receipt and receive compensation for my lose.
This is the Chrome browser plugin.
StreamMaster does not work.
No it doesn't work, I have given it a try way to many times.
The problem is with the Lovense Cam Extension, not with me, not with my browser, not with the fact that I do not use SM, it is with the browser extension and needs to be fixed.
It seems like support is happy that the extension is failing so that they can FORCE people to use the other program.
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2 months ago
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Whilst I appreciate your frustration I have to ask you f you have been in contact with Lovense Support?
They have always been very helpful to myself and many others on here.
If not, then please give them a try
For info, I use Win10, and Chrome with the extension as well, so far it has never lost the settings in over 2 years, what is your setup?
And regrettably I do need to point out Rule #1: Treat all membrs with respect.
It would be much better if you could discuss this with support please, many thanks x